Privacy Policy

1. Who We Are

AZ Industrial & Quality Solutions ("we", "us", "our") is a Quality Management System (QMS) consulting firm based in Tamil Nadu, India, providing ISO 9001:2015 and IATF 16949:2016 certification support and related services to manufacturers in India and internationally. This policy applies to information collected through our website at azindustrialquality.com and through our marketing activities, including LinkedIn advertising and lead generation forms.

2. Information We Collect

We collect information you provide directly to us, and limited technical information collected automatically when you visit our website.

• Contact and consultation form data: name, company name, email address, phone/WhatsApp number, and details about your QMS or certification requirements, submitted via our website contact form or LinkedIn lead generation forms.
• WhatsApp communications: if you contact us via WhatsApp, we collect your phone number and the content of your messages in order to respond to your enquiry.
• Website usage data: collected automatically via Google Analytics, including pages visited, time on site, general location (city/country level), device and browser type, and how you arrived at our site (including UTM campaign data from email or LinkedIn links).

3. How We Use Your Information

We use the information we collect to:

• Respond to consultation requests and enquiries about our ISO 9001 and IATF 16949 services
• Communicate with you via email, phone, or WhatsApp regarding your enquiry or an ongoing engagement
• Understand how visitors use our website, so we can improve its content and performance
• Measure the effectiveness of our marketing activities, including LinkedIn advertising campaigns

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. LinkedIn Lead Generation Forms

If you submit your details through a LinkedIn Lead Gen Form in connection with our advertising, the information you provide (such as your work email) is shared with us by LinkedIn so that we may follow up regarding our services. Your use of LinkedIn's lead forms is also subject to LinkedIn's own privacy policy.

5. Cookies and Analytics

Our website uses Google Analytics to understand visitor behaviour. Google Analytics uses cookies and similar technologies to collect anonymised and aggregated usage data. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

6. Data Sharing and Third Parties

We may share information with trusted third-party service providers who help us operate our business, including:

• Google Analytics (website analytics)
• LinkedIn (advertising and lead generation)
• WhatsApp Business (client communication)
• Our website hosting provider (Netlify)

These providers process data on our behalf and are bound by their own privacy and data protection terms. We may also disclose information if required by law or to protect our legal rights.

7. Data Retention

We retain consultation enquiry data and communication records for as long as necessary to respond to your enquiry, deliver services if engaged, and comply with applicable legal, accounting, or tax obligations. You may request deletion of your data at any time as described in Section 9.

8. Data Security

We take reasonable technical and organisational measures to protect the information you share with us against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, or to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

10. International Visitors

We serve clients across India and internationally. If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Effective date" at the top of this page indicates when this policy was last revised.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: